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Platform Policy

Platform Policy

Last Updated: January 1, 2026

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1. Platform Overview

SubPlaza (hereinafter referred to as the "Platform" or "We") is a digital product subscription sharing and trading platform, committed to providing users with a safe, convenient, and efficient subscription service trading environment. This Platform Policy (hereinafter referred to as the "Policy") sets forth the rules and standards that all users (including buyers and sellers) must comply with when using the Platform's services.

By using the Platform's services, you agree to comply with this Policy and the various rules we may publish from time to time. If you do not agree to any provision of this Policy, please immediately cease using the Platform's services.

2. User Accounts

2.1 Registration Requirements

  • Users must be at least 18 years of age or have reached the legal age of majority in their jurisdiction
  • True, accurate, and complete personal information must be provided at registration
  • Each user is limited to one primary account
  • Registration using false identities or impersonating others is prohibited

    • 2.2 Account Security

  • Users shall properly safeguard account credentials and are responsible for all actions under their account
  • Any account anomalies or security issues must be immediately reported to the Platform
  • Accounts may not be shared, transferred, or sold
  • The Platform reserves the right to take protective freezing measures on abnormal accounts

    • 2.3 Account Status

  • The Platform reserves the right to restrict, suspend, or terminate accounts based on user conduct
  • Long-term inactive accounts may be suspended or purged
  • Information associated with accounts terminated for violations may be retained for risk control purposes

    • 3. Product and Service Standards

    3.1 Permissible Products

    Products primarily permitted for trading on the Platform include:

  • Shared accounts or invitation seats for various digital subscription services
  • License keys or activation codes for legitimate software
  • Virtual top-up services
  • Other digital products approved by Platform review

    • 3.2 Prohibited Products and Services

    The following products and services are strictly prohibited from trading on the Platform:

  • Any form of pirated software or cracking tools
  • Products that infringe intellectual property rights
  • Digital content containing malicious code, viruses, or Trojans
  • Goods or services involving gambling, pornography, violence, or terrorism
  • Forged identification documents, certificates, or academic credentials
  • Tools or services used for illegal activities (e.g., hacking tools, cheating software)
  • Other products explicitly prohibited from trading by national laws and regulations

    • 3.3 Product Information Standards

  • Product titles and descriptions must be true, accurate, and complete
  • Product images must not contain false or misleading content
  • Validity periods, applicable scope, and usage restrictions must be clearly stated
  • Superlative terms, exaggerated claims, or false promises are prohibited

    • 4. Transaction Policies

    4.1 Transaction Process

  • Upon buyer order placement and payment completion, the transaction is formally established
  • Sellers shall deliver goods within the promised timeframe
  • After digital product delivery, buyers shall confirm receipt or raise objections
  • Upon transaction completion, funds will be settled to the seller according to the agreed terms

    • 4.2 Payments and Refunds

  • The Platform supports multiple payment methods, subject to Platform announcements
  • Buyers may apply for refunds within specified timeframes for reasons including but not limited to:

    • - Goods not delivered as agreed
    - Delivered goods not functioning properly
    - Goods significantly different from description

  • Refund applications will be reviewed by the Platform based on transaction records and evidence from both parties
  • Malicious refund conduct will be subject to Platform penalties

    • 4.3 Transaction Security

  • The Platform uses encryption technology to protect transaction data security
  • Any form of fraud, money laundering, or illegal fund transfers is prohibited
  • Large or abnormal transactions may trigger Platform risk control review
  • Users shall cooperate with the Platform in necessary identity verification

    • 5. Content Policy

    5.1 User-Generated Content

  • Content posted by users on the Platform (reviews, ratings, inquiries, etc.) must comply with laws and regulations
  • Defamatory, insulting, discriminatory, or harassing content is prohibited
  • Spam, advertising, or unauthorized promotional content is prohibited
  • Users independently bear legal responsibility for the content they post

    • 5.2 Intellectual Property

  • Content uploaded or posted by users may not infringe upon the intellectual property rights of others
  • The Platform reserves the right to remove content suspected of infringement
  • The Platform possesses complete intellectual property rights over the Platform interface, logos, software, etc.
  • Users may not copy, modify, or distribute Platform content without authorization

    • 6. Seller Conduct Standards

    6.1 Integrity in Business

  • Sellers must be honest and trustworthy, accurately describing product information
  • Fake transactions, order brushing, or manipulating reviews is prohibited
  • Malicious competition or disparaging other sellers is prohibited

    • 6.2 Service Quality

  • Sellers must ensure that products sold are legitimate, genuine, and usable
  • Sellers must promptly respond to buyer inquiries and after-sales requests
  • Sellers must cooperate with the Platform in handling transaction disputes and complaints

    • 6.3 Violation Penalties

    For sellers who violate Platform policies, the Platform reserves the right to take the following measures:

  • Issue warnings and require rectification within a specified period
  • Restrict product listing or trading privileges
  • Deduct security deposits or penalties
  • Suspend or permanently close seller accounts
  • Report serious illegal activities to relevant regulatory authorities

    • 7. Buyer Conduct Standards

    7.1 Integrity in Consumption

  • Buyers must provide accurate delivery information
  • Malicious ordering, refusal to pay, or obtaining goods through deception is prohibited
  • Exploiting Platform vulnerabilities for improper benefits is prohibited

    • 7.2 Review Standards

  • Reviews must be based on genuine transaction experiences
  • False, malicious, or extortionate reviews are prohibited
  • Using the review system for unfair competition is prohibited

    • 8. Privacy and Data Protection

  • The Platform strictly complies with applicable data protection laws and regulations
  • The purposes, scope, and methods of user information collection are governed by the Privacy Policy
  • Users have the right to access, correct, and delete their personal information
  • The Platform employs technical and administrative measures to protect user data security
  • The Platform may disclose user information when required by laws and regulations or to protect the Platform's legitimate rights and interests

    • 9. Dispute Resolution

    9.1 Platform Mediation

  • When disputes arise between trading parties, they may apply for Platform intervention
  • The Platform will make decisions based on transaction records, evidence from both parties, and Platform rules
  • Platform mediation decisions are final and binding

    • 9.2 Legal Recourse

  • For disputes that cannot be resolved through Platform mediation, both parties may pursue legal remedies
  • This Policy is governed by the laws of the jurisdiction where the Platform Operator is located
  • Disputes shall be submitted to the competent court in the jurisdiction where the Platform Operator is located

    • 10. Platform Rights and Disclaimers

    10.1 Platform Rights

  • The Platform reserves the right to modify this Policy and various rules as needed
  • The Platform reserves the right to review, remove, or delete products and services
  • The Platform reserves the right to take appropriate measures against violators
  • The Platform reserves the right to suspend or interrupt services for maintenance when necessary

    • 10.2 Disclaimers

  • As a transaction intermediary, the Platform is not responsible for the quality or legality of the products themselves
  • Losses caused by seller conduct shall be primarily borne by the seller
  • The Platform is not liable for service interruptions caused by force majeure
  • The Platform does not assume review obligations for third-party links or content

    • 11. Policy Updates

  • The Platform may update this Policy from time to time as needed
  • Material changes will be notified to users through Platform announcements, site messages, or email
  • The updated Policy takes effect from the date of publication
  • Continued use of Platform services constitutes acceptance of the updated Policy

    • 12. Contact Us

    If you have any questions, comments, or suggestions regarding this Policy, please contact us through the following channels:

  • Customer Support: [email protected]
  • Seller Support: [email protected]
  • Report Violations: [email protected]

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    Thank you for your understanding and cooperation. We wish you a pleasant trading experience on SubPlaza!