1. Company and contract

OCEBASE LTD (company number 17221259), Office 15301, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom operates SubPlaza and is the seller and contracting party for Digital Products and Digital Service Access Rights purchased through SubPlaza. A third-party brand, publisher or service provider may supply or operate the underlying service, but is not a seller on SubPlaza.

These Terms, the product page, order confirmation, Refund Policy and Privacy Policy form the agreement. If product-specific terms conflict with these Terms, the product-specific terms control only for that product, subject to mandatory law.

2. Definitions

• Digital Product includes redemption codes, licence codes, account credentials, family-group access, direct top-ups and other electronically supplied items.
• Access Right means time-limited or continuing permission to use a third-party digital service.
• Warranty Period means the commercial support period shown on the product or SKU page. It is additional to, and does not replace, mandatory statutory rights.
• Delivery means making the applicable code, credential, invitation, top-up confirmation or other access method available as described at checkout.

3. Eligibility and accounts

You must be at least 18, have legal capacity, provide accurate information and keep credentials secure. You must not create duplicate accounts, impersonate another person, evade restrictions or use SubPlaza unlawfully. We may request identity, payment, source-of-funds, sanctions or security verification and may restrict an account while checks are pending.

4. Orders and contract formation

A listing is an invitation to order, not a binding offer. Your order is an offer to buy. A contract forms when SubPlaza accepts payment and sends an order confirmation, or begins delivery, whichever occurs first. We may reject or cancel an order before delivery for pricing or stock errors, failed verification, suspected fraud, sanctions risk, payment failure or legal restrictions; amounts received for a cancelled undelivered order will be returned.

All current purchases are one-time purchases and do not automatically renew. If a future product renews automatically, its renewal price, frequency, cancellation method and effective date must be clearly disclosed and separately accepted before purchase.

5. Prices, tax and payment

The checkout total shows the price, currency and disclosed charges. Taxes may depend on location. Display-currency conversions are estimates until payment is confirmed. Your bank, wallet, card network or blockchain may charge additional fees outside our control.

For cryptocurrency, you are responsible for choosing the exact supported asset and network and sending the required amount before expiry. Blockchain transfers are generally irreversible. Wrong networks or addresses, late payments, underpayments and network fees may delay or prevent fulfilment. Overpayments and recoverable mistaken payments are handled under the Refund Policy.

6. Delivery and permitted use

Delivery is complete when the promised code, credential, invitation, licence, top-up or confirmation is made available to the destination or account you supplied. You must verify product, region, device, age, account, family-group and compatibility requirements before purchase and provide the correct email, phone number, user ID, region and network.

Unless the product page expressly permits it, do not change shared credentials, passwords, recovery email, security settings or family-group configuration; disclose access to another person; resell it; or use it contrary to the third-party provider’s rules. Loss caused by such action may fall outside the commercial warranty, without limiting non-waivable statutory rights.

7. Third-party services

Third-party brands own and operate their services and intellectual property. Their terms may apply to your use. They may change prices, features, regional rules, family-plan rules or availability, or suspend or discontinue a service. SubPlaza does not claim affiliation or endorsement unless expressly stated. Temporary provider-wide outages are handled reasonably and are not automatically a product defect.

8. Commercial warranty and after-sales

The Warranty Period shown on the product page is a voluntary commercial benefit. During it, report non-delivery, invalid credentials, revoked access, an account reclaimed without your fault, material mismatch or functional failure with reasonable evidence. We will first attempt repair, restoration, replacement, re-delivery or an appropriate extension. You may request a refund instead; eligibility and amount are assessed under the Refund Policy.

Where part of the promised term has been used, an eligible refund may be calculated against the unused service period unless a full refund is required by law. The expiry of a commercial Warranty Period does not remove statutory rights that cannot lawfully be excluded.

9. Prohibited conduct and suspension

Fraud, stolen payments, money laundering, sanctions evasion, chargeback abuse, infringement, scraping, attacks, credential trafficking, restriction circumvention and interference with other users are prohibited. We may suspend access, preserve evidence, cancel affected orders and cooperate with providers or authorities where reasonably necessary. A chargeback does not replace the refund process and duplicate recovery is prohibited.

10. Intellectual property

SubPlaza content, software and branding belong to OCEBASE LTD or its licensors. Third-party names and marks belong to their owners. You receive only the limited personal right stated in the product description and no ownership of underlying intellectual property.

11. Liability and events beyond control

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or consumer right that cannot legally be limited. Subject to that rule, we are not responsible for indirect or unforeseeable loss, business loss suffered by a consumer, or loss caused by incorrect user information, prohibited modifications, unsupported networks or third-party outages beyond reasonable control. We will take reasonable steps to reduce the effects of events beyond our control.

12. Complaints, law and courts

Contact support@subplaza.com with the order ID and evidence. We aim to acknowledge complaints within 24 hours and provide an initial outcome within 7 days, although complex provider, payment or blockchain investigations may take longer.

English law governs these Terms. Courts of England and Wales have jurisdiction, but consumers retain any mandatory protections and rights to bring proceedings available under the law of their habitual residence.

13. Changes and general terms

The version accepted or supplied with an order governs that order unless a change is required by law or benefits you. Material changes will be notified where required. We retain prior versions and identify each version by its effective date. If a translated version conflicts with English, English prevails to the extent permitted by law, without limiting mandatory local consumer rights.

If a provision is unenforceable, the remainder continues. Delay is not a waiver. These documents are the entire agreement for the order. You may not transfer the agreement without consent; we may transfer it with notice where your rights are not reduced.