Draft date: 20 July 2026
1. About these Terms
These Terms and Conditions form a binding agreement between you and OCEBASE LTD (“Subplaza”, “we”, “us”). They apply to the Subplaza website, accounts, support, payments, orders, digital delivery, subscriptions and third-party seller marketplace (the “Services”). By using the Services, you accept these Terms and the policies and product-specific rules presented before purchase.
2. Operator and contact details
The contracting entity is OCEBASE LTD, Office 15301, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN, United Kingdom. Customer support: [email protected]. Legal notices: [email protected]. Privacy requests: [email protected]. Copyright complaints: [email protected].
3. Marketplace role
Subplaza operates only as a marketplace. The sale contract for a Marketplace product is generally between the buyer and the third-party seller. We provide listing, ordering, communication, payment coordination, delivery, risk-control and dispute tools. Unless a listing expressly states otherwise, we do not own, produce or license the product and are not affiliated with the named third-party brand.
4. Eligibility and accounts
You must be at least 18 and legally able to contract. You must provide accurate information, protect credentials, promptly report unauthorised access and complete identity, business, payment, source-of-funds or sanctions checks when reasonably required. Sanctioned persons and persons using location-masking to evade legal, licensing or regional restrictions may not use the Services.
5. Listings, orders and delivery
Review the product type, price, currency, duration, renewal status, delivery method, region, compatibility, warranty and refund limits before ordering. An order is accepted only after successful payment and platform confirmation. We may reject or cancel an order for stock, pricing, compliance, payment, fraud, technical or delisting reasons and return amounts actually received where required. You are responsible for accurate delivery details and must inspect digital goods promptly.
6. Payments, USDT and taxes
Available payment methods are those displayed at checkout at the time of purchase. You confirm that you are authorised to use the selected method. Banks, wallets and processors may impose conversion, network or cross-border fees. Buyers may pay and sellers may withdraw using USDT where displayed. Blockchain transactions can be irreversible; you must verify the token, supported network, address and any memo. Sending on an unsupported network or to an incorrect address may cause permanent loss. Network fees, confirmation times, wallet screening, exchange-rate treatment and refund method are disclosed in the applicable transaction flow. We may delay or refuse crypto transactions for sanctions, AML, fraud or wallet-risk concerns. You remain responsible for applicable taxes.
7. Sellers
Sellers must complete required verification; list only lawful, authentic and deliverable goods they are entitled to sell; accurately disclose source, restrictions, warranty and all fees; deliver on time; keep source and delivery evidence; provide after-sales support; avoid off-platform transactions; and cooperate with refunds, disputes, recalls, rights complaints and regulators. Funds may be reserved during warranty, dispute, chargeback, fraud or compliance review periods.
8. Prohibited conduct
You must not engage in fraud, money laundering, stolen-payment use, chargeback abuse, unlawful resale, rights infringement, restriction circumvention, system attacks, scraping, review manipulation, spam or off-platform fee avoidance. We may investigate, restrict transactions, hold settlement, remove listings, suspend or terminate accounts, preserve evidence and report conduct where lawful and proportionate.
9. Refunds, subscriptions and balance
Refunds are governed by the Refund Policy and mandatory law. One-time goods do not renew unless checkout clearly says so and records valid consent. Cancelling renewal normally takes effect at the end of the paid period. Credits are a platform bookkeeping balance, not a bank deposit, e-money or legal tender, except where law requires otherwise.
10. Liability and disputes
Digital goods and third-party services may change or become unavailable. Nothing excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. Subject to that rule, we are not liable for indirect or consequential loss, and our aggregate liability relating to an order will not exceed the amount paid for that order. Governing law, courts, consumer forum and any arbitration terms remain subject to confirmation and mandatory local law.
11. Changes and contact
We may update these Terms prospectively. Material changes will be notified where required. Contact [email protected] for service issues or [email protected] for legal notices.