Draft date: 20 July 2026
1. Scope
This Policy applies to digital goods and services purchased from third-party sellers through the Subplaza Marketplace. Mandatory consumer rights prevail. Product-page terms form part of the order and may provide more favourable protection.
2. Request window
Report non-delivery, incorrect delivery, invalid goods, material mismatch, duplicate charge or unauthorised payment as soon as reasonably possible through the order dispute flow or [email protected]. Any product-specific warranty or claim period is shown before purchase. A universal minimum warranty period has not yet been confirmed.
3. When a refund may be available
A full or proportionate refund may be approved where an accepted order is not delivered; the item is invalid on first use; it materially differs from the listing; a promised repair or replacement fails; the same payment was charged twice; the order is cancelled before irreversible fulfilment; or law requires it. Marketplace disputes are assessed using listing terms, delivery evidence, communications, usage and seller response.
4. Usually non-refundable
Refunds are usually unavailable for change of mind after digital delivery or use; failure to read disclosed region, device, duration or compatibility limits; incorrect delivery details supplied by the buyer; prohibited changes to credentials or family settings; third-party suspension caused by the buyer; expired claim periods; off-platform payments; consumed gift cards, codes, top-ups, virtual currency or points; or fraud, chargeback abuse or duplicate recovery. This does not override mandatory law.
5. Product-specific rules
For subscriptions, shared seats and account access, we may repair, replace, extend or refund the unused portion depending on the listing and warranty. Revealed or redeemed gift cards, codes and software keys are normally final unless invalid or materially misdescribed. Completed game top-ups and virtual currency transfers are normally irreversible unless the seller failed to deliver or delivered to the wrong destination despite correct buyer instructions. Renewal refunds follow checkout disclosures, cancellation timing and mandatory law.
6. Evidence and remedies
We may request screenshots, video, timestamps, identifiers, error messages, device or region details and reasonable diagnostic cooperation. Do not disclose passwords or full payment credentials. We may offer repair, replacement, redelivery, extension, partial refund or full refund. Acceptance of a verified replacement may close the same defect claim, without removing any remaining warranty.
7. Refund method and timing
Approved refunds are normally returned to the original payment method or, with lawful consent, to Credits. Processing time depends on the provider shown in the transaction flow. Provider, bank and network fees may be non-refundable where law allows. Mixed-payment and promotional allocation rules remain to be confirmed.
8. USDT refunds
USDT payments and seller withdrawals are supported only when displayed. Crypto transfers are irreversible. You must use the supported token and network and provide a verified compatible wallet. The supported network, refund valuation time, exchange-rate method, chain fees and treatment of incorrectly addressed or unsupported-network transfers must be disclosed in the transaction flow. We may screen wallets and delay or refuse a refund or withdrawal for sanctions, AML, fraud or wallet-risk review.
9. Chargebacks, cancellation and contact
Contact us before starting a chargeback so we can investigate. Duplicate recovery, false evidence or abusive chargebacks may lead to restrictions and recovery action. Orders may be cancelled before fulfilment for stock, pricing, compliance, payment, fraud or technical reasons. Requests: [email protected]; legal issues: [email protected]. Operator: OCEBASE LTD.