Payment or delivery is pending
Check payment and delivery progress separately in the original order. If information is missing, submit it there. Do not pay again while the original payment is processing.
How it works
How to buy
Choose a plan
Open a product and select its plan and duration. Check the region, account requirements and delivery method before continuing.
Check details and pay
Fill in the account or player details requested at checkout, confirm the region and order total, then choose an available payment method.
Open your order
Go to Orders and open the purchase to see payment and delivery progress. If additional information is requested, complete the form on that order and submit it.
How delivery works
- Invitation or activation
- Open the delivery section of your order for instructions. Follow the invitation or activation steps using the account specified in your purchase.
- Account or game top-up
- Check the delivery progress in your order. Once completed, sign in to the account or game you provided to check the subscription or balance.
- Code or account details
- Open the delivery section of your order. If details are masked, use the reveal button, then follow the accompanying redemption or sign-in instructions.
After-sales support
Delivery cannot be used
Open the order and choose Contact support to start a conversation linked to that purchase. Include the error and when it occurred; omit passwords and full codes from screenshots.
Request a refund
If the order offers a refund request, open it and provide the reason and supporting evidence. Follow the options shown there and track the result in the same order.